Shipping policy

At QUADRA GALLERY, we prepare every order with particular care to ensure that artworks arrive properly protected and in the best possible condition.

Order preparation

Fine Art editions are carefully produced and prepared before dispatch. This process may include printing, drying, surface protection, inspection and packaging.

Preparation times are separate from transit times and may vary slightly depending on the size of the artwork and the volume of orders being processed.

Once your order has been dispatched, you will receive tracking information when available.

Packaging

Our packaging system is adapted to the size and characteristics of each artwork.

Small-format works are shipped in suitable rigid protective packaging.

Medium- and large-format works may be carefully rolled and protected using materials suitable for Fine Art prints, then placed inside a sturdy tube or outer package.

Artworks are sold unframed, unless expressly stated otherwise on the product page.

Destinations and shipping costs

We ship to the destinations available on quadragallery.com at the time of purchase.

Applicable shipping costs are displayed during checkout before the order is confirmed and may vary depending on the destination, size, weight and characteristics of the shipment.

If your country is not available during checkout, you can contact us at hola@quadragallery.com to enquire whether shipping can be arranged.

Delivery times

The total delivery time consists of the order preparation time plus the transit time.

Transit times are estimates and may be affected by circumstances beyond QUADRA GALLERY’s control, including carrier delays, public holidays, periods of high demand, weather conditions or customs procedures.

International shipping, taxes and customs

International shipments may be subject to taxes, customs duties, import charges or customs procedures imposed by the destination country.

Where such charges are not expressly included in the price shown at checkout, they will be the responsibility of the recipient.

QUADRA GALLERY does not control the amounts charged or the time required for customs procedures in each country.

Delivery address

The buyer is responsible for providing a complete and accurate delivery address.

If you notice an error in the address after placing your order, please contact us as soon as possible at hola@quadragallery.com. If the order has not yet been dispatched, we will try to amend the address.

Once the shipment has been handed over to the carrier, changes may not always be possible.

Damage during transit

If the packaging or artwork arrives damaged, please contact us as soon as possible at hola@quadragallery.com, quoting your order number and, where possible, attaching photographs of the outer packaging, inner packaging and artwork.

Please retain all packaging until the issue has been resolved, as it may be required in order to process a claim with the carrier.

Where required under applicable law, QUADRA GALLERY will bear the costs necessary to resolve issues arising from damaged, defective or incorrect artworks.